Privacy Policy

1. What Personal Information We Collect

We may collect the following PII to enhance your shopping experience and provide our electronic cigarette products/services:

• Contact details: Name, email address, phone number, shipping address, and billing address (provided during registration, order placement, or customer support interactions).
• Order & transaction data: Purchase history (including nicotine concentrations, product types), product preferences, and payment method details (we do not store full credit card information – payments are processed by third-party providers).
• Age verification data: Date of birth or other age-related information to comply with legal requirements for selling electronic cigarette products.
• Optional information: Data you choose to share (e.g., newsletter subscriptions, survey responses, or feedback on flavor preferences).

2. When We Collect Your Information

We collect your PII in the following scenarios:

• When you register an account on our website (including age verification steps).
• When you place an order for electronic cigarette products (disposable vapes, e-juices, accessories).
• When you subscribe to our newsletter or marketing communications about new flavors or product launches.
• When you submit information via our website (e.g., surveys, contact forms, or customer support requests related to product safety or usage).

3. How We Use Your Information

Your PII is used to deliver and improve our electronic cigarette services:

• Personalize your experience: Provide tailored product recommendations (e.g., nicotine-free options, flavor preferences) based on your purchase history.
• Process orders: Fulfill purchases, arrange shipping from our Hong Kong warehouse, and send order/delivery updates for electronic cigarette products.
• Age verification: Confirm you meet the legal age requirement (18+) for purchasing electronic cigarette products.
• Improve our products: Analyze usage data to enhance product safety, flavor options, and user experience (e.g., adjusting nicotine concentrations based on feedback).
• Respond to inquiries: Address customer service requests, feedback, or support issues related to electronic cigarette usage or safety.
• Send communications: Deliver order-related updates, newsletter content about new flavors, or promotional offers (you can opt out at any time).
• Comply with legal obligations: Adhere to Hong Kong (China) Personal Data (Privacy) Ordinance (PDPO), international regulations (e.g., GDPR, CalOPPA), and electronic cigarette-specific laws (e.g., age restriction compliance).

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your PII, especially sensitive data like age verification records:

• Your data is stored on secured networks, accessible only to authorized staff with confidentiality obligations (e.g., age verification team).
• Sensitive information (e.g., payment details, age verification data) is encrypted via Secure Socket Layer (SSL) technology during transmission.
• We use a third-party payment gateway (e.g., PayPal, Stripe) – no full payment card data is stored or processed on our servers.
• We maintain physical, electronic, and procedural safeguards to prevent unauthorized access, disclosure, or modification of your PII (e.g., regular security audits for age verification systems).

5. Cookie Usage

We use cookies to enhance your browsing experience on our electronic cigarette website. Cookies are small files transferred to your device's hard drive via your browser (if enabled):

• Purposes of cookies: Remember items in your shopping cart (e.g., specific flavors or nicotine strengths), analyze your preferences for future visits, track website traffic, and improve our services (e.g., optimizing product pages for electronic cigarette users).
• Cookie management: You can adjust browser settings to warn you before cookies are sent or disable cookies entirely. Note that disabling cookies may affect website functionality (e.g., unable to save your favorite nicotine concentration preferences).

For browser-specific cookie settings, refer to your browser's Help menu.

6. Third-Party Disclosure

We do not sell, trade, or transfer your PII to third parties without prior notice, except in the following cases:

• Trusted third parties who assist us in operating our website, conducting business, or providing services (e.g., payment processors, logistics partners for electronic cigarette shipping) – these parties agree to keep your information confidential.
• Legal requirements: We may disclose your information to comply with law, court orders, or government regulations related to electronic cigarette sales (e.g., age verification audits).
• Non-personally identifiable visitor information (e.g., aggregated data on flavor preferences, website traffic) may be shared with third parties for marketing or product development purposes (e.g., collaborating with flavor suppliers).

7. Third-Party Service Providers

We use third-party services to support our electronic cigarette operations. These providers may collect data when you use our website:

• Age verification services: Third-party tools to confirm your age compliance for purchasing electronic cigarette products.
• Logistics partners: DHL, FedEx (handle shipping of electronic cigarette products and may collect delivery address data).

Log Data (e.g., IP address, device name, operating system version) may be collected in case of technical issues to resolve problems with our website or electronic cigarette product orders.

8. CalOPPA Compliance

For users in California, USA, we comply with the California Online Privacy Protection Act (CalOPPA):

• You have the right to request a copy of your personal information stored by us – contact us at support@ustorrid.com to submit a request.
• We will not track your browsing activity across third-party websites without your consent.

9. "Do Not Track" Signals

Our website does not respond to "Do Not Track" signals from browsers. However, you can disable cookies via your browser settings to limit tracking (see Section 5 for details).

10. Fair Information Practices

We adhere to Fair Information Practice Principles to protect your data, especially for electronic cigarette-related information:

• Data breach notification: If a data breach occurs that affects your PII (e.g., age verification records), we will notify you via email and SMS within 7 business days.
• Individual redress: You have the right to pursue legally enforceable rights against data collectors/processors who fail to comply with privacy laws, including recourse to courts or government agencies.

11. CANSPAM Compliance

For users in the USA, we comply with the CAN-SPAM Act when sending marketing emails about electronic cigarette products:

• All marketing emails include a clear "unsubscribe" link – you can opt out of future emails at any time.
• We will honor unsubscribe requests within 10 business days.
• Marketing emails include our physical address: RM F55, FLAT A, 22/F, TONTEX IND BLDG 2-4 SHEUNG HEI ST SAN PO KONG HONG KONG.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in electronic cigarette regulations or our data practices. We will notify you of changes by posting the revised policy on this page with an updated "Last Updated" date. Your continued use of our website or services after the update constitutes acceptance of the new terms. We recommend reviewing this page periodically.

13. Contacting Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., updating age verification data), contact our Hong Kong-based data protection team:

• Email: support@ustorrid.com
• Address: RM F55, FLAT A, 22/F, TONTEX IND BLDG 2-4 SHEUNG HEI ST SAN PO KONG HONG KONG

This Privacy Policy is governed by the laws of Hong Kong, China.